Wondering why your Royal Mail tracking links in Magento are not working anymore? Royal Mail has changed the location of their tracking URL in June 2013.

The old URL used to track a shipment was:

http://track2.royalmail.com/portal/rm/track?trackNumber=#TRACKINGNUMBER#

The new URL used since June 2013 to track a shipment is:

http://www.royalmail.com/track-trace?trackNumber=#TRACKINGNUMBER#

(#TRACKINGNUMBER# is a variable that gets replaced with the actual tracking number) 

Custom Carrier Trackers It is highly recommended to update the URL in your tracking emails if you're using our Custom Carrier Trackers extension, as otherwise your clients could be confused if a 404 not found page shows up when trying to track their shipment.

Not using our Custom Carrier Trackers extension yet? You can easily set up custom tracking links in Magento using it. Tracking numbers will automatically be replaced in the URL so your customers don't have to enter the tracking number manually. If you are using custom carriers which are not supported by Magento out of the box, you can use it to easily add custom tracking URLs to Magento.