Extensions developed by XTENTO are not encrypted (no IonCube, Zend Guard, etc.). 100% of the source code is open source and no code is obfuscated / encrypted.
In order to activate and use extensions developed by XTENTO, a license key will need to be entered in the configuration section of the extension. One license key is valid for one Magento installation, which may have an unlimited amount of websites, stores and store views associated. When purchasing an extension you have to enter the domain which you use to access the Magento backend, i.e. the administration section of Magento. Once a license key has been issued by XTENTO it is valid for lifetime and thus it is not possible to transfer the license to a new installation or domain.
Development licenses for testing installations can only be issued for domains clearly marked as testing or development domains. More information about this can be found in our wiki and development keys can be requested in the 'My Downloads' section on our site.
Our extensions and integrations include 6 months of complimentary updates and support. After the first 6 months, it is possible to purchase an update license which is 70% of the original extension price, which entitles you for another 12 months of updates and support.
It is NOT required to purchase an update license to keep on using the extension after the first 6 months - all licenses issued are valid for lifetime. An update license might have to be purchased for example if you wanted to get the latest version of the extension or needed support after the expiration of the support period, but the extension won't ever be disabled if you don't purchase an update license.
Please log into your account and go to My Downloads or contact us if you want to extend your update period.
Please note Magento 1 and Magento 2 are separate products and if you purchase an extension today, you have to select whether you want to purchase it for Magento 1 OR Magento 2. If you purchased a Magento 1 extension you will need to re-purchase the extension for Magento 2, as Magento 2 is a completely new system and not a simple upgrade. All our extensions had to be developed from scratch for Magento 2, and if you create a Magento 2 store, you will have to set up everything from scratch as well and can't upgrade from Magento 1 easily - that's why you need to re-purchase our extensions for Magento 2, it's a separate and brand-new product.
We recommend to install ANY extension you purchase/download (not just limited to ours) in a testing environment before deploying it to your production environment. Please also backup your Magento installation (files and database) before installing any extension and make sure no conflicting extensions are installed.
All XTENTO extensions were tested in clean Magento installations without third party extensions and we can't guarantee for compatibility with third party extensions. If you are unsure whether our extensions are compatible with already installed extensions, please contact us before your purchase. We cannot refund purchases because of incompatibility with third party extensions unless we confirmed compatibility with the specific extensions before your purchase.
Since XTENTO is offering non-tangible irrevocable (i.e. open-source and downloadable) goods no refunds can be issued, as all of our products are open-source and license keys are valid for lifetime. If you're worried about compatibility with other extensions installed in your store, please do not hesitate to contact us before your purchase, providing a list of all installed extensions, and we will be happy to confirm and guarantee whether there will be conflicts or not, making this a safe purchase for you. Also, if you're worried about features or how something works - always check out the demos! You can get a feeling for the extension there. Refunds will NEVER be issued for services provided including but not limited to installation, customization, and software development work.
As a customer you are responsible for understanding this upon purchasing any item at our site.